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Terms & Conditions

Terms and conditions

Get to Know our Terms & Conditions!

These are the general terms and conditions, which apply to your purchase of goods from IMAGE Online Store through our website at

When we talk about “IMAGE Online Store” in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from IMAGE Online Store and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy.

To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you.

You must read these general terms and conditions and return policy carefully before buying anything from our Website.

We reserve the right to change the general terms and conditions and return policy at any time.

Any changes in terms and conditions will apply on all new orders after posting the changes on our website. You should review the general terms and conditions and return policy posted on our website before each request.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “IMAGE Online Store”, please contact us and talk to one of our representatives on this number: 15073

Information about “IMAGE Online Shop” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to ensure the accuracy and validity of all information contained on our website, including product descriptions and prices contained, at all times.

However, errors may occur. We shall try to correct all errors and information on our website ASAP, if we find that this error has any impact on your order we shall try to inform you.

  • You should keep in mind that we provide a different shopping experience than buying from the physical store. You have to be aware about
  • Our services

    We sell IMAGE products and services for (IMAGE, Natuzzi Editions, Kuka, Dokan) products, through our website or through our stores.


    Colors of products shown on website depend on many factors - including display settings used on the site; products shape and sizes. It may appear different in reality than the screen.

    We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.


    Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

    All products

    All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive.

    Promotion offers and products

    Promotion offers and products on our website may not be all available in stores and vice versa.

    Our product prices on our website are the same as those listed in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.

    Validity of information

    We assume the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. IMAGE shall not be responsible if otherwise happens.


    We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

    Be cautious!! You may encounter many pseudo-IMAGE websites, which may seem similar to the official website and claim selling our products. IMAGE is not responsible for any fraud or fraudulent attempts by other websites. The official IMAGE website is:

    Available Services

    We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy.


    It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.

    The eligibility to order and purchase our products

    Unless you are 18 years old or older you may not purchase from our website.

    The delivery address must be in Egypt. You should provide a valid email, a cell phone number that you can be contacted through easily.

    All products sold by us are for personal use only; none of these products are authorized for commercial or industrial use, unless it is explicitly stated.

    Order to purchase products

    Please check our guide for more information about the steps of purchasing our products. Your order represents an offer to purchase products from IMAGE. When you order more than one item your order represents a set of offers for each product separately.

    Both your act of assigning the webpage, and your personal email, are considered a confirmation for your final order that you have sent to us. Please pay attention when placing your order, since you may not be able to modify or add any more products after we send you your confirmation email.

    In case you desire to modify your order after you complete your purchase, you may incur additional costs.

    Purchase requisition approval contains the product details that you have ordered, the total cost of comprehensive delivery, assembly and order number. You should print a copy of these general terms and conditions, along with the return policy, and cancellation policy then keep them in a safe place. You will need to refer to this data when you contact us with your request.

    Acceptance of the purchase order:

    Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; with any amount owed.


    You may pay for the products that you purchase in any way enlisted in the website, Installment is a service offered by the Bank that issued your credit card. Service fees and installment period may vary according to the Bank. We are not responsible for any installment fees imposed by the Bank.

    We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).

    We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks). If you cancel your installment service, IMAGE will not be responsible for any assembly fees that may incur from the credited bank. (Please check with your Bank)


    All prices listed on our website are IMAGE prices, unless otherwise stated. Prices listed do not include delivery or assembly fees. Delivery and assembly fees will be added to the total price of your order according to the following paragraph.

    The price that you paid for your products is the price of “IMAGE Online Store” when you ordered your purchase; unless these terms and conditions stated otherwise.

    In most cases delivery fees that you paid are those provided by us when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature and the value of your product. For more information concerning delivery fees please refer to our delivery information.

    Product availability

    Although we constantly check the accuracy of our stock on and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. It is our responsibility, in such cases, to Refund any amount you have paid for products you did not receive.

    Delivery & assembly
    • Please ensure that electricity is available and in working status before the delivery date.

    • No accessories (e.g. mirrors, wall shelves, picture frames,) will be fixed to the wall.

    • Due to stability and safety issues, wall cabinets can only be mounted on concrete walls.

    • Delivery of any defective product will be replaced after collecting the product.

    • Curtain and blind installation are not included in online shopping

    • Electrical installation is not included in online shopping

    • Request to reschedule delivery & assembly can only be postponed and that request should be sent 48 hrs. prior to the delivery date, it will be added to the next available slot.

    • In case you identify an item missing or defective from your online order, you may notify us within a maximum period of 2 days from the date of delivery.

    Cash On Delivery

    You can pay for your Online orders with Cash on Delivery.

    • Cash on Delivery is available on all products sold on

    • Cash on Delivery is available for all delivery areas in Cairo & Giza

    • Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card/valU

    • The maximum order value for Cash on Delivery is EGP 10,000

    • You are requested to keep the exact change available at the time of delivery for the smooth fulfillment of your order.

    • In case you identify an item missing or defective item from your order, you may notify us within a maximum period of 2 days from the date of delivery.